About orders
Are all sculptures handmade?
All sculptures are entirely handmade and hand-painted, with each piece crafted individually. Small variations in color, details, and texture may occur, making every sculpture unique. These differences reflect the individual painting and crafting process of each sculpture, ensuring that no two pieces are exactly alike.
How can I place order?
Select the product you like, click "Add to cart" or "Pre-order"? and proceed to checkout.
What happens if the item I want is sold out?
If the item you want is sold out, check if it’s available for pre-order. If not, don’t worry — we restock periodically, so we recommend checking back later.
Shipping
Do you ship worldwide?
Yes, we offer free worldwide shipping on all orders. You sculpture will be carefully packaged and shipped with tracking.
When will my order be shipped?
1) in stock: If the item is in stock, your order will usually be shipped within 3 business days.
2) pre-order: For pre-order items, please allow up to 3 weeks for your order to be prepared and shipped.
Are customs fees included in the order price?
No, customs fees, taxes, and duties are not included in the order price. These charges are paid by the buyer upon delivery.
Returns
Return Policy
All sculptures are handmade and unique. Because of this, we do not accept returns for change of mind.
Returns are only accepted if the item arrives damaged.
Cancelling before shipment
We understand plans can change. If you wish to cancel before shipment, we charge a $30 processing fee to cover the work done. After that, the remaining payment will be refunded. Once an item has shipped, cancellations are no longer possible.
My item arrived damaged - what should I do?
If your item is damaged in transit, please notify us quickly with pictures of the damage. We will organize a replacement or refund after the item is returned and inspected.
Couldn't find your answer?
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